Fishcam Returns & Warranty Policy

1. Introduction

At Fishcam, we are committed to superior product quality and satisfying customer shopping experiences. This Returns & Warranty Policy regulates all return, refund, exchange, and warranty services for Fishcam underwater fishing cameras and official accessories purchased solely through our official website. It applies to all individual and business customers worldwide. By placing an order and using our products, you fully accept and agree to all terms stated in this policy.

2. General Return Policy

2.1 Return Eligibility Period

We provide a 30-day hassle-free return policy for all authentic Fishcam products. The return period is 30 calendar days starting from the logistics delivery signature date. Unused, undamaged products in original condition can be returned within this window for personal or non-quality-related reasons.

2.2 Qualified Return Conditions

To qualify for a full refund or exchange, returned products must meet all the following standards:

• Brand-new condition: The product is unused, free of wear, scratches, water stains or any physical damage;
• Complete packaging & accessories: All original boxes, labels, user manuals, cables, brackets, waterproof plugs and factory accessories are intact and unharmed;
• No unauthorized modification: No disassembly, repair or alteration performed by non-official personnel;
• Valid application timeframe: Return requests are submitted within the 30-day authorized return window.

2.3 Non-Returnable Situations

Returns will be denied for any of the following conditions:

• Return requests submitted after the 30-day valid return period;
• Manually caused damage, including drops, collisions, screen cracks, broken wires and shell scratches;
• Water ingress and circuit damage caused by improper operation, incorrect installation or failure to use waterproof accessories correctly;
• Missing original packaging or accessories, or damaged packaging that prevents resale;
• Products disassembled, modified, or repaired by unauthorized third parties;
• Normal wear and tear of consumable parts, including waterproof rubber rings, connection cables and fixing brackets;
• Clearance items, promotional goods, or customized products marked as non-returnable on product pages.

3. Standard Return & Refund Process

Please follow the official return procedure below to avoid request rejection or refund delays:

1. Contact Customer Service: Submit a return ticket via our website or email our support team with your order number, product model, return reason, and real product/packaging photos or videos;
2. Application Review: Our after-sales team will review your request within 1–2 business days and issue a Return Authorization (RA) number and designated return address;
3. Return Shipment: Fully repack the product, mark the RA number clearly on the outer package, and ship it to the assigned address. Retain the logistics waybill for verification;
4. Inspection & Refund: We will inspect returned items upon receipt. Qualified returns will be processed for refund within 3–5 business days, credited back to your original payment method.
5. Shipping Fee & Refund Rules

4.1 Shipping Fee Responsibility

• Quality-related issues: We cover all return shipping costs and provide free return labels for factory defects, functional malfunctions, shipping errors, or missing items;
• Personal-related returns: Customers are responsible for return shipping fees for returns due to personal preference or improper fit. Original shipping fees paid during purchase are non-refundable.

4.2 Refund Standard

• Full refund: The full product purchase price will be refunded for fully qualified returns, excluding shipping and handling fees;
• Partial refund: For partial returns, refunds will be calculated proportionally based on the product unit price;
• Depreciation deduction: Partial cost deductions will be applied for missing accessories or minor product/packaging damage caused by non-quality issues;
• Refund timeline: Refunds generally take 3–10 business days to arrive, depending on the processing speed of your payment provider or bank.

5. Limited Product Warranty Policy

Fishcam provides a 12-month limited warranty for all original camera main units and a 3-month limited warranty for official accessories, effective on the date of delivery signature. Within the valid warranty period, we offer free repair or replacement services for functional failures caused by factory quality defects under normal and correct usage.

5.1 Warranty Coverage

The free warranty covers the following non-human-induced functional faults occurring under standard operating conditions:

• Abnormal power failure, including inability to power on or sudden automatic shutdown;
• Factory-caused camera faults, including no image, blurry display or black screen;
• Signal reception failure or original wiring faults occurring under normal use;
• Water leakage or ingress caused by factory waterproof process defects (excluding improper manual operation);
• Original built-in battery charging and power supply failures without manual damage.

5.2 Warranty Exclusions (Free Warranty Invalid)

The following scenarios void the free warranty service, and repair services will be provided at the customer’s cost:

• Damage or malfunctions from drops, collisions, extrusion or scratches;
• Damage caused by improper operation, including failure to install waterproof plugs, over-depth water submersion, overvoltage charging, or unauthorized product disassembly;
• Product damage caused by force majeure events, including natural disasters, lightning strikes, and floods;
• Natural aging and normal wear of consumable parts after long-term daily use;
• Products with expired warranty periods or without valid purchase proof and order records;
• Malfunctions or damage caused by unauthorized modification, third-party repair, or the use of non-original accessories.

6. Post-Warranty Repair Service

We offer long-term paid repair services for out-of-warranty products or damages not covered by the official warranty. We provide clear, cost-effective quotes based on product damage conditions and replacement part costs to restore your device’s optimal performance.

7. Final Terms

Fishcam reserves the right to revise and update this policy at any time without prior notice, with the latest version taking precedence. All after-sales disputes shall be subject to the official inspection results of our after-sales team. Our customer support team will respond to all policy and after-sales inquiries within 24 hours.

Last Updated Date: 2026.05.24

Official Support Email: 19337665130@163.com