Returns & Warranty

1. Returns Policy

1.1 Return Eligibility & Timeframe

• You may request a return within 30 calendar days from the date of receipt (or 14 calendar days for EU customers, in line with EU regulations) if the product does not meet your expectations, has no performance defects, or is unused.
• For products with quality defects (e.g., failure to power on, inability to capture images, waterproof failure under normal use), the return period is extended to 60 calendar days from the date of receipt, and we will bear all related costs.
• Please check the product for damage immediately upon receipt. If the product is damaged during transportation, you must report it to us and file a claim with the carrier within 7 calendar days of receipt; otherwise, it will be deemed that the product was received intact and fully functional.

1.2 Return Conditions

• The product, its accessories (charging cable, mounting bracket, user manual, warranty card, etc.), and original packaging must be intact, undamaged, and free of obvious signs of use (no scratches, stains, or disassembly marks).
• All original components must be included (missing accessories may result in a partial refund or rejection of the return request).
• For FishCam products with SD cards, please back up all data and delete any personal or confidential information before returning. We are not responsible for data loss or disclosure during the return process.
• Return requests must be accompanied by valid purchase proof (order number, invoice, or payment record) to verify the purchase details.

1.3 Return Process

1. Submit a Return Request: Log in to your account on our official website, navigate to the "Order Management" page, select the order you wish to return, and fill in the return reason, upload relevant photos/videos (if the product is defective), and submit the request. You can also contact our customer support via email for assistance.
2. Obtain RMA Authorization: Our customer service team will review your request within 2 business days. If approved, we will send a Return Merchandise Authorization (RMA) number and the designated return address to your email. Please clearly mark the RMA number on the outer packaging of the returned product (unmarked packages may be delayed or rejected).
3. Send the Product Back: Package the product and its accessories properly (to avoid secondary damage during transportation) and ship it to the designated return address within 5 business days after receiving the RMA authorization. Please keep the logistics tracking number for future reference.
4. Inspection & Refund: We will inspect the returned product within 3-5 business days of receipt. If the product meets the return conditions, we will process the refund within 7-15 business days (depending on your payment method). The refund will be credited to your original payment account, excluding any shipping fees paid by you (unless the return is due to product quality issues).

1.4 Non-Returnable Items

• Products that have been used, disassembled, modified, or damaged due to improper use (e.g., intentional damage, incorrect installation, or failure to follow the user manual leading to waterproof failure).
• Products with missing accessories, damaged original packaging, or obvious signs of use that affect secondary sales.
• Customized FishCam products (made according to your specific requirements, such as custom logos or special specifications).
• Consumable accessories (e.g., replacement O-rings, disposable cleaning cloths) that have been opened or used.
• Products whose serial number or model has been removed, altered, or does not match the purchase record.
• Products damaged due to force majeure (e.g., natural disasters, accidents).

1.5 Shipping Costs for Returns

• If the return is due to product quality defects (verified by our inspection), we will bear all return shipping costs. You can send the product via the logistics method of your choice, and we will reimburse the shipping fee after receiving the product (please provide the shipping receipt).
• If the return is due to personal reasons (e.g., change of mind, incorrect purchase), you will bear the return shipping costs. For cross-border returns, any customs duties or taxes incurred will be borne by you.
• For low-value FishCam products (less than $50), we may offer a "refund without return" service to reduce logistics costs for both parties. Our customer service will notify you of this option if applicable.